If you struggle to keep up with the growing mountain of customer support tickets, you are not alone. Many businesses, regardless of size or industry, face the daunting task of managing a flood of inquiries every day. This surge can strain resources, test the patience of your support team, and risk leaving your customers feeling neglected or unsatisfied. Step into the future with AI Helpdesk solutions, the game-changer your support strategy has been waiting for.
Given the rise of AI in customer support, this post will explore and introduce the 30 best helpdesk AI-powered solutions, highlighting how they can be the key to unlocking a new level of customer satisfaction. With the right AI-driven tool, you can not only automate ticket routing but also let each customer feel valued and satisfied.
Understanding AI Helpdesk
Imagine a world where every customer query is met with an instant, accurate response, regardless of the time or day. With AI Helpdesk, this becomes your new reality. Powered by technologies like Machine Learning, Natural Language Processing, and Neural Networks, these tools answer customers’ queries, resolving their common issues instantly. Also, these tools perform sentiment analysis of customer feedback to let businesses make better decisions.
What Features Do AI Helpdesk Tools Generally Possess?
Automated Ticketing System & Ticket Routing
AI helpdesk tools automate the management of support tickets from creation to resolution. By intelligently categorizing, prioritizing, and routing tickets to the right agents, they ensure that customer inquiries are addressed efficiently.
AI-powered Chatbots
Far from the robotic responders of yesteryears, today’s chatbots offered by AI help desk tools are the front-liners of empathy and efficiency. They engage customers with conversational warmth, understanding their queries through natural language processing. This interaction isn’t just about solving problems; it’s about fostering a connection that enhances customer trust and loyalty.
Sentiment Analysis
The Sentiment Analysis feature is a game-changer, equipping helpdesks with the ability to read between the lines. By gauging the emotional tone of customer communications, support teams can prioritize and tailor their approach, demonstrating a deep commitment to customer care.
Self-Service Knowledge Base
AI-driven help desk solutions offer an online library or portal where customers can find answers to their questions, tutorials, how-to guides, and troubleshooting information without needing to contact a customer service representative. By providing customers with direct access to a wealth of information, the self-service knowledge base empowers them to resolve their issues on their own.
Reporting & Analytics
Data is the cornerstone of continuous improvement, and AI Helpdesk tools offer a wealth of insights through comprehensive analytics. These insights allow businesses to refine their strategies, understand customer behavior patterns, and tailor their services to meet evolving needs.
Predictive Analysis
Anticipation is the new benchmark of excellence in customer service. By analyzing past interactions and trends, AI Helpdesk tools can predict potential issues and customer inquiries. Thus, these tools enable proactive measures that not only solve problems before they escalate but also impress customers with foresight and attentiveness.
Integration Capabilities
AI Helpdesk tools shine with their ability to seamlessly integrate with a vast array of systems and platforms. This synergy ensures that customer interactions are informed and coherent across all channels. Hence, these tools keep the customer history and preferences at the forefront of every engagement.
31 Well-Performing AI Helpdesk Software – Exploring the List
Without further ado, let’s unveil the top 31 helpdesk AI solutions to streamline your internal and external support operations:
1. Zendesk
G2 Rating: 4.3/5
Zendesk stands at the forefront of customer service technology, offering a sophisticated AI helpdesk solution that transforms the way businesses interact with their customers. With its suite of powerful tools, Zendesk automates routine processes and enhances support efficiency. Whether you need to manage internal operations or automate customer support, Zendesk proves a valuable solution.
Features
- AI-powered chatbots for customer support
- Intelligent ticket routing
- Reporting & Analytics to let agents understand how to improve
- AI-based knowledge management
- Sentiment Analysis to understand customers’ moods and intents
- Generative AI for generating content like quick ticket summaries and more
- Multi-channel support (email, chat, social media)
Pricing
- Suite Team: $55/agent/month
- Suite Growth: $89/agent/month
- Suite Professional: $115/agent/month
- Suite Enterprise: Contact sales
- Suite Enterprise Plus: Contact sales
- Advanced AI (add-on): $50/agent/month
2. Freshdesk
G2 Rating: 4.4/5
Freshdesk is well-suited for small and medium-sized organizations, letting them turn every support interaction into an opportunity for growth. From ticketing to chatbot interaction to automatic emails, Freshdesk covers everything. The notable aspect of the tool is its super-smart AI chatbot, Freddy, which gives incredibly human-like and relevant answers to customers’ queries. Apart from that, Freshdesk allows agents to measure and improve efficiency by providing features like real-time data evaluation, customer satisfaction ratings, scheduled reports, and more.
Features
- Ticket management & routing (scenario automation, ticket field suggestion, etc.)
- Collaboration for faster ticket resolution
- Omni-channel support, including email, phone, chat, social media, WhatsApp, and website
- Event and time-triggered automation
- Automatic email notifications and auto-assigning emails, chats, and phones to agents
- AI chatbot powered by Freddy AI
- Generative AI assistant for the customer support team
- Auto-suggest solutions and feedback collection
- Reporting and analytics via scheduled reports, ratings, and real-time data
- Workflow, customer portal, agent roles, and other customizations
- Strong security protocols
Pricing
- Free: $0/agent/month (up to 10 agents)
- Growth: $15/agent/month
- Pro: $49 per agent/month
- Enterprise: $79/agent/month
- Freshbots (add-on): $100 for 1,000 bot sessions
3. Intercom
G2 Rating: 4.5/5
Intercom is a unified platform for automation, ticketing, customer support, analytics, and reporting. The tool is powered by Fin, a personalized chatbot, for an interactive experience with customers. Fin automatically routes the tickets to the relevant agent without human intervention. Also, you can utilize its AI-enhanced shared inbox to generate quick summaries, notifications, and other customer-centric content instantly.
Features
- Automated answers with chatbot
- Ticket management and intelligent routing
- AI-enhanced inbox
- AI-powered knowledge base for customers’ guidance
- Automated product tours and outbound messages
- Reporting & analytics for better performance
- Customizable messenger and Omni-channel support
- Integrations with more than 300 external platforms
Pricing
- Essential: $39/seat/month
- Advanced: $99/seat/month
- Expert: $139/seat/month
4. Zoho Desk
G2 Rating: 4.4/5
Zoho Desk stands out as a pioneer in the customer service software industry, bringing an AI-powered helpdesk solution that seamlessly blends intelligence and intuitiveness. Whether you need a chatbot for 24/7 customer assistance or a ticketing system for ticket automation, Zoho Desk can be a reliable choice. It features a powerful assistant named Zia, which intelligently understands customer sentiments and delivers relevant responses. From start-ups to large-scale enterprises, Zoho provides a scalable solution.
Features
- Smart ticket management (ticket auto-tagging and organization)
- Process automation with AI
- Omni-channel customer support
- Chatbot availability for real-time interaction
- Self-service knowledge base
- Generative AI for quick response generation
- Sentiment analysis of customer feedback
- Different Work Modes for Agents
- Advanced reply editor
- Built-in analytics to evaluate business performance
- Predictive intelligence to predict challenges, improvements, trends, & more
- Integrations with more than 200 platforms
- Helpdesk layout and design customization
Pricing
- Free: $0/user/month
- Standard: $14/user/month
- Professional: $23/user/month
- Enterprise: $40/user/month
5. Kustomer
G2 Rating: 4.4/5
Kustomer (now part of Meta) is a cutting-edge customer service platform designed for modern businesses that want to personalize the customer experience at scale. Loaded with features like self-service knowledge management and AI-powered chatbots, Kustomer promises to deliver a smooth interaction with your potential customers. The platform aggregates data from various channels and interactions into a single, comprehensive customer timeline. Also, it utilizes the power of AI to automate repetitive tasks and responses, freeing up agents to focus on more high-value interactions.
Features
- Multi-channel support, including email, phone, chat, social media, and more
- Ticket automation, management, and routing
- AI Copilot to resolve customer queries
- Self-service knowledge base to avoid repetition
- Sentiment analysis
- Integrations and apps for a more profound experience
- High-level security regulations
Pricing
- Enterprise: $89/user/month
- Ultimate: $139/user/month
6. Tidio
G2 Rating: 4.7/5
The standout point of Tidio is its free version and ease of integration into any platform. The tool houses tons of features to deliver an exceptional experience. Its AI assistant, Lyro, intelligently responds to customers’ prompts and also creates tickets automatically. Other standout features of Tidio are its multi-channel support and automation capabilities. Whether you are a newbie or a seasoned enterpriser, Tidio will efficiently meet your expectations.
Features
- Live chat features, including attachment insertion, Multilanguage support, and pre-chat surveys
- Visual automation builder
- Automation of processes like data collection, sales, and ticketing
- Lyro AI chatbot for customer support and analytics
- Creating, organizing, tracking, prioritizing, and tagging tickets
- Intelligent ticket routing to the right agent
- AI-driven knowledge base development
- Analytics for better decision-making
- Omni-channel customer support
- Email marketing automation (includes 500+ email templates)
- Helpdesk customization (templates, customizing welcome screen, buttons, color schemes, and more)
- Apps for Windows, iOS, Mac, and Android
- Integrations with external workspaces
Pricing
- Free: $0/month
- Starter: $29/month
- Growth: $59/month
- Tidio+: Starts at $499/month
- Flow: $29/month
- Lyro: Starts at $39/month
- Email Marketing: $10/month
7. Aisera
G2 Rating: 4.5/5
Aisera features a powerful bot to generate human-like responses to customers’ queries, revolutionizing your CRM. Its potent AiseraGPT has the ability to understand intent, manage context, and resolve queries in more than 100 languages. Besides, Aisera houses 300+ workflow templates to automate your company’s workflow and free the agents for higher-level tasks. The tool claims to have an unsupervised AI that learns with each interaction for better performance.
Features
- AiseraGPT for personalized interaction with customers
- Generative AI for quick response, articles, emails, and other content generation
- Automated ticket management and routing
- Sentiment analysis for knowing customers’ intent
- AI voice bot for automated customer call handling
- AIOps (AI for IT operations) to handle internal IT workflows
- Robust integrations with more than 500 platforms
Pricing
Contact Aisera for pricing
8. Gorgias
G2 Rating: 4.6/5
If you want to integrate an all-in-one customer service to your Shopify, Magento, or WooCommerce store, Gorgias is the best option. The greatest benefit of using Gorgias as an AI helpdesk tool is its Omni-channel availability, which helps you stay connected with your customers through all possible communication channels. Another standout feature of Gorgias is its auto-detect spam, through which it automatically detects spam tickets like notifications or promotional emails, and closes them.
Features
- Smart ticket creation, categorization, tagging, and routing
- Intelligent chatbots to answer customers’ questions
- AI-based knowledge management
- Canned responses for customer queries to save time
- Automation of tasks like refunds, cancellations, order updates, and more
- AI autopilot to answer customers’ queries
- Omni-channel support encompassing email, chat, phone, social media, and more
- AI voice bot for answering real-time customer calls
- Vast integrations with external platforms
- Intelligent revenue generation toolkit to drive sales
Pricing
- Starter: $10/month (50 tickets)
- Basic: $50/month (300 tickets)
- Pro: $300/month (2,000 tickets)
- Advanced: $750/month (5,000 tickets)
9. LiveAgent
G2 Rating: 4.5/5
LiveAgent is a straightforward AI helpdesk solution that streamlines all your corporate operations within a unified interface. From ticketing to bot calling, LiveAgent contains everything your company needs. You can integrate its AI chatbot into your platform with a few clicks. What makes LiveAgent unique is its comprehensive feature toolkit, encompassing diverse functionalities. The tool also presents a live demo to test its services for informed decision-making.
Features
- AI-enhanced ticket management and routing
- Live AI chatbot for customer interaction
- Live customer calling with an AI bot to maximize the problem-solving process
- Multi-channel support, including chat, email, social media, phone, and more
- AI knowledge base for quick information retrieval and delivery to customers
- Reporting features, including analytics overview, performance reports, department reports, and more
- Gamification features like rewards, levels, and benchmarks
- Multilanguage support
- Strong security regulations like 2-step verification, GDPR, and more
- Integrations with various platforms to streamline tasks
Pricing
- Free: $0/agent/month
- Small: $9/agent/month
- Medium: $29/agent/month
- Large: $49/agent/month
- Enterprise: $69/agent/month
10. Sprinklr
G2 Rating: 4.0/5
Sprinklr is a cutting-edge AI customer support platform equipped with a multitude of features. Using Sprinklr, you can develop a knowledge base, perform marketing, and provide live chat support to your customers. Apart from point features, Sprinklr provides a unified CXM to let you avail of all the helpdesk features. Overall, Sprinklr is a reliable choice for large enterprises looking for a comprehensive helpdesk solution.
Features
- AI chatbot for live chat support
- Knowledge base creation
- Live customer calling with AI
- Intelligent ticket creation and management
- Workforce automation and management
- Omni-channel support over 35+ social platforms
- Generative AI to facilitate agents in swift content generation
- Robust privacy measures to protect customer data
- Seamless integrations with external platforms
Pricing
- Sprinklr Service (Advanced): $249/seat/month
- Sprinklr Social (Advanced): $299/seat/month
- Enterprise: Custom Quote
- Sprinklr Insights: Custom Quote
- Sprinklr Marketing: Custom Quote
11. Ada
G2 Rating: 4.6/5
Ada emerges as a prominent AI-powered customer service platform to transform the customer experience through automated and personalized engagement. It specializes in creating chatbot solutions that are intuitive, easy to deploy, and capable of handling a vast range of customer inquiries. The standout aspect of Ada is its AI training to reflect the brand voice and meet specific customer service objectives. Ada is best for companies looking for a cutting-edge AI chatbot.
Features
- AI chatbot for live chat with customers
- AI coaching to improve with every interaction
- Knowledge management via articles, guides, tutorials, and more
- Ticket summarization and routing
- Multi-channel support, including web, SMS, social channels, and email
- Voice call automation with AI
- Reporting and analytics
- Multilanguage support spanning 50+ languages
- Integrations with other workspaces
Pricing
Custom pricing
12. Kayako
G2 Rating: 4.0/5
Kayako is a comprehensive helpdesk platform that offers businesses a powerful suite of tools to enhance their customer support. Known for its ease of use and flexibility, Kayako enables teams to deliver exceptional, personalized customer service across multiple channels. The standout feature of Kayako is its internal IT support desk, allowing you to manage your IT operations effortlessly. Thus, if you are looking for a platform to automate internal ticketing, Kayako is a reliable choice.
Features
- AI chatbot for live chat with customers
- Complete record-keeping of customers’ journeys
- Shared inbox for customer conversations
- Self-service knowledge base to educate customers
- Real-time customer activity monitoring
- Automation and workflows
- Smart ticket management and routing
- Internal helpdesk solution
- Reporting and analytics
Pricing
Custom pricing
13. HelpDesk
G2 Rating: 4.6/5
HelpDesk is a blessing for SMBs who don’t want to invest in advanced-grade tools. Its navigable interface and feature-rich toolkit make it unique from other helpdesk solutions. If you are a start-up looking to provide multi-channel support to your customers on an affordable budget, HelpDesk is the best option. However, its price might not betray you; the tool is enriched with several valuable features that can definitely elevate your business success.
Features
- Chatbot to offer live support
- Automated ticket summarization
- AI text enhancement
- Multiple email templates to save time
- Workflow automation via canned responses, automation templates, and macros
- Ticket creation, categorization, tagging, and routing
- Omni-channel support, including email, chat, social media, and web
- Reporting and analytics
- Helpdesk customization options
- Integrations with external platforms
Pricing
- Team: $29/agent/month
- Enterprise: Custom pricing
14. Yellow.ai
G2 Rating: 4.5/5
If you are looking for an enterprise-grade conversational AI platform for your customer support, Yellow.ai is an excellent choice. The tool’s standout feature is its no-code AI chatbot building, allowing you to customize its design as well as its knowledge base. Its AI voice calling is another brilliant functionality that automates the customer-calling experience without human intervention to solve customer issues. Also, the platform is integrated with more than 100 workspaces to mechanize different tasks.
Features
- Live AI chat feature
- Email automation
- No-code AI chatbot builder
- Omni-channel support spanning across several platforms
- Human-like AI voice calling in more than 135 languages
- Workflow automation with pre-built templates
- User journey visualization
- Real-time tracking
- Reporting and analytics
- 100+ integrations with external platforms
Pricing
Custom pricing
15. Netomi
G2 Rating: 4.8/5
Netomi is another suitable option for large enterprises looking for an all-in-one helpdesk solution. The platform provides a suite of features to automate several customer support operations. From live chatting to real-time analytics, Netomi aims to cover every important feature that your business needs. An exceptionally remarkable feature of Netomi is its multimodal support, allowing you to always be there for customers whenever they need assistance.
Features
- Copilot to automate chat with customers
- Autopilot to resolve customers’ requests
- Generative AI for quick response generation
- AI voice calling
- Knowledge base development
- Sentiment analysis
- Predictive analysis
- Omni-channel support, including messages, email, web chat, social platforms, and more
- Analytics and insights
- Security measures like GDPR, HIPPA PDPA, and CCPA
- Vast integrations
- Multilanguage support
Pricing
Custom pricing
16. Helpshift
G2 Rating: 4.3/5
Helpshift is an AI helpdesk solution designed to revolutionize customer support within mobile applications. You can leverage this tool for seamless support, especially if you belong to the gaming industry. Using Helpshift, you can build your knowledge base, use chatbots to automate responses, and track CSAT. One standout feature of Helpshift is AI translation, that helps the agents understand foreign customers’ requests and respond to them in their chosen language.
Features
- AI chatbot for customer interaction
- Language translation for a seamless problem-solving experience
- Helpdesk for mobile apps and consoles
- Automatic ticket classification and routing
- Intent and sentiment analysis
- Reporting and analytics
- Conversational AI for real-time calling
- Self-service knowledge base development
- Integrations
Pricing
- Starter: $150/month
- Growth Plan: Custom pricing
- Enterprise Plan: Custom pricing
17. Gladly
G2 Rating: 4.7/5
Gladly focuses on putting the customer at the center of every interaction, aiming to make customer service as personalized as possible. At its core, it champions seamless communication, deep customer insights, and efficiency for support teams. The standout aspect of Gladly is its intelligent routing, directing customer inquiries to the most suitable agent based on expertise. Also, it offers live chat, messaging, and voice support for immediate customer assistance.
Features
- Live AI chat feature
- Omni-channel support via chat, call, social media, email, web, and more
- In-app chat for mobile experience
- Self-service knowledge base
- Real-time analytics and insights
- Customer profiling and purchase history
- Intelligent routing
- Workflow automation
- Integrations with external platforms
Pricing
- Hero Package: $180/agent/month
- Superhero Package: $210/agent/month
18. RichPanel
G2 Rating: 4.6/5
If you are looking for a reliable helpdesk solution for your e-commerce store, RichPanel is a considerable option. The platform reimagines customer service for e-commerce sites with its cutting-edge features that streamline support and elevate the shopping experience. Central to its innovation is the unified customer support dashboard, which consolidates interactions across multiple channels into a single, manageable interface. Additionally, the self-service support portal allows customers to quickly find answers and resolve issues on their own.
Features
- Automation of routine tasks
- Intelligent AI chatbot for customer support
- Smart ticket organization and routing
- AI-enhanced knowledge base
- Customer timeline and profiling
- Multi-channel support, handling from a single platform
- Reporting and analytics
- CSAT surveys
- Integrations with several workspaces
Pricing
- Incubator: $9/month (3 agents)
- Pro: $50/agent/month
- Pro Max: $100/agent/month
19. ServiceDesk Plus
G2 Rating: 4.2/5
ServiceDesk Plus stands as a comprehensive IT helpdesk software developed by ManageEngine, designed to streamline the processes of IT service management (ITSM) within organizations. Aimed at enhancing IT support operations, ServiceDesk Plus combines helpdesk functionalities with asset and project management. The tool enables IT teams to log, process, and track user-reported incidents efficiently. Also, it offers detailed tracking and management of IT assets throughout their lifecycle, from procurement to disposal.
Features
- Incident and problem management
- SLA management
- IT asset management
- Smart ticket management
- Self-service knowledge base
- Live chat functionality
- Workflow automation
- Service desk customization
- Integrations
Pricing
Custom pricing
20. Forethought AI
G2 Rating: 4.2/5
Forethought AI positions itself at the intersection of artificial intelligence and customer support, aiming to revolutionize customer experience (CX). By integrating AI into the helpdesk workflow, Forethought AI focuses on enhancing the effectiveness of support teams. The tool utilizes AI to analyze incoming support tickets and automatically route them to the most appropriate agent or department. Apart from that, Forethought also provides valuable features like data-driven insights, sentiment analysis, and a knowledge base.
Features
- AI chatbot for live chat
- Generative AI for enhanced response generation
- Ticket auto-creation and routing
- Self-service knowledge base
- Sentiment analysis
- Performance tracking and real-time analytics
- Integrations
Pricing
Custom pricing
21. Siena AI
G2 Rating: 4.8/5
Siena AI emerges as a next-generation helpdesk solution, uniquely engineered to deliver an empathetic customer experience (CX) that mirrors the nuance and understanding of human interaction. The tool is a responsive and autonomous CRM platform crafted specifically for the commerce sector. If you are looking for something not so complex and feature-loaded and want to switch to a straightforward solution, Siena is for you. With beneficial features like live chat, knowledge base, and integrations, Siena AI is the best option for SMBs.
Features
- Live chat with ultra-realistic responses
- Sentiment analysis
- Omni-channel support
- AI-powered knowledge base
- Conversational SMS and WhatsApp
- Real-time shipping updates
- Return, refund, and exchange management
- Subscription management
- Integrations with your existing CRM platforms
- Integrations with external platforms
Pricing
Custom pricing
22. Ultimate.ai
G2 Rating: 4.6/5
Ultimate.ai is another customer service automation platform that promises to deliver an exceptional customer experience. The platform’s UltimateGPT is its unique feature – a remarkable ability to develop your customized bot that resonates with your brand voice and regulations. If you are a Zendesk user, just connect your public Zendesk help centre to UltimateGPT, and it will result in a custom bot that will answer customers’ queries with its generative AI capabilities.
Features
- Workflow automation
- Chat Automation
- UltimateGPT as a customized bot
- Automated ticket management & routing
- Generative AI for swift & refined responses
- Self-service knowledge base creation
- No-code conversation design builder
- Multilanguage support
- API integrations
- Analytics and insights
Pricing
Custom pricing
23. Churn360
G2 Rating: 4.8/5
If you are a B2B SaaS company that wants to manage its customer insights, Churn360 is an excellent option. Basically, Churn360 is a customer-focused tool that allows you to track the customers’ journey, their engagement, timeline, tiers, and more. Also, the tool features an AI assistant, Eddy, that fetches real-time analytics and derives insights from data to let you make better decisions. Users can notify you whenever their product’s working slows down, or there’s any inconsistency. The platform also stands out due to its vast integrations with external workspaces.
Features
- AI chatbot assistant
- Complete customer profiling
- Customer success process automation
- Customers grouping
- Push notifications
- Customer journey mapping
- Integrations with external platforms
Pricing
- Startup: $299/month
- Professional: $599/month
- Enterprise: Custom pricing
24. ServiceNow
G2 Rating: 4.4/5
ServiceNow is an all-in-one service desk platform that revolutionizes both your internal and external helpdesk operations. Providing features like IT service management, IT operation management, Asset management, and Customer Service management, ServiceNow ensures that you have a friction-free desk experience. The platform is integrated with various marketplaces which is a plus if you want to use it for customer relationship management.
Features
- Customer service management (automation, knowledge base, Gen AI, predictive intelligence)
- IT service management
- IT operation management
- IT asset management
- Security operations
- Field service management
- Strategic portfolio management
- Application portfolio management
Pricing
Custom pricing
25. Help Scout
G2 Reviews: 4.4/5
Help Scout lies among easy-to-use platforms to automate helpdesk operations. The tool is valuable both for small and large-sized businesses because of its scalable features. What makes Help Scout stand out is its AI summarization feature that allows agents to summarize all the previous conversations for a quick understanding of what has happened before. Another helpful functionality is a shared inbox that integrates all your email, social, voice, and other chats in a unified interface to avoid back-and-forth navigation.
Features
- AI chatbot for live customer support
- AI summarizer to summarize conversations
- Workflow automation
- Self-service knowledge base
- Shared inbox
- Online collaboration capabilities for agents
- Customer profiling
- Reporting and analytics
- Integrations with various workspaces
Pricing
- Standard: $20/user/month
- Plus: $40/user/month
- Pro: $65/user/month
26. Vivantio
G2 Rating: 4.3/5
Vivantio is a commendable service management platform designed to optimize service delivery within organizations. Known for its flexibility, it caters primarily to medium and large-sized businesses across various industries. From internal to external service management, you will find everything in Vivantio. Whether you need to automate workflows or manage tickets, Vivantio ensures that your organization experiences no friction at any stage of service management.
Features
- Ticket management and routing
- Chatbot for live support
- ITIL alignment
- Customizable interface
- SLA management
- Self-service knowledge base
- Asset management
- Reporting and analytics
- Integrations
Pricing
- Named License: $99/user/month
- Concurrent License: $149/user/month
27. Atera
G2 Rating: 4.6/5
Atera positions itself as a comprehensive helpdesk platform tailored to the needs of IT professionals and Managed Service Providers (MSPs). It’s a solution that combines the functionalities of remote monitoring and management (RMM) with professional services automation (PSA), enabling a proactive approach to IT support and service delivery. With helpful features like ticket routing and automated alerts, Atera allows support teams to address problems before they impact the end user.
Features
- Chatbot for live support
- AI Ticket creation, tracking, organization, tagging, and routing
- Generative AI for script generation, ticket resolution suggestions, and more
- Centralized knowledge base
- SLA management
- Reporting and analytics
- Remote access via AnyDesk, TeamViewer, and more
- Customizable customer portals
- Integrations
Pricing
- Professional: $149/month
- Expert: $169/month
- Master: $199/month
- Enterprise: Custom pricing
28. Gleen AI
G2 Rating: 4.9/5
Gleen AI is a simplified helpdesk platform suitable for SMBs who don’t want to invest in costly solutions. It offers a free version through which you get 50 generative AI conversations per month. The interface is straightforward but offers substantial solutions. From self-service knowledge base to generative AI to ticketing, Gleen AI houses every valuable function to facilitate agents.
Features
- AI-powered chatbot for customer support
- Self-service knowledge base
- Automated knowledge updates
- Agent-assist mode
- Effortless integration with your previous helpdesk
- AI-powered ticket management and routing
- AI analytics and supervision
- SLA support
- Integrations
Pricing
- Free: $0 (50 free conversations per month)
- Basic: $1/conversation
- Standard: $1.20/conversation
- Enterprise: $1.50/conversation
29. Commbox
G2 Rating: 4.7/5
Built on the principles of Omni-channel communication and automation, Commbox aims to provide a seamless experience for both customers and service agents. The platform leverages AI-driven automation and smart bots to handle routine inquiries and tasks, allowing customer service agents to focus on more sensitive issues. With its advanced analytics and reporting capabilities, you can get valuable insights into customer behavior, agent performance, and overall service efficiency.
Features
- AI chatbot for live customer support
- Generative AI to facilitate agents
- Self-service knowledge base
- Smart routing
- Workflow automation
- Omni-channel support
- Unified workspace for agents
- Customer journey mapping
- Integrations
Pricing
Custom pricing
30. Inbenta
G2 Rating: 4.6/5
Inbenta is an innovative technology company specializing in natural language processing (NLP) and artificial intelligence (AI) to enhance customer engagement and support. Focused on improving the customer experience through advanced search capabilities, chatbots, and knowledge management, Inbenta aims to help businesses understand and respond to customer queries more effectively. Apart from that, if you are looking for a tool to automate IT service desk operations, Inbenta is a considerable choice.
Features
- AI-powered chatbot for assistance
- Smart ticketing and ticket routing
- Smart search capability
- Self-service knowledge base
- Analytics and insights
- Integrations
Pricing
Custom pricing
31. Happyfox
G2 Rating: 4.5/5
Last but not least, HappyFox is a comprehensive customer support and ticketing software that lets you streamline your customer service operations. It provides an all-in-one platform that facilitates the efficient handling of customer inquiries, support tickets, and communication across multiple channels. The software automatically categorizes, prioritizes, and assigns tickets to the appropriate support agents. Also, businesses can create and maintain a comprehensive knowledge base, providing customers with easy access to articles, FAQs, and guides. Other features of Happyfox include analytics, a Multilanguage helpdesk, automation, and customization capabilities.
Features
- Multilingual helpdesk
- Omni-channel support, including chat, call, social media, web, and more
- AI-driven chatbot
- Smart ticketing and routing (tagging, organization, prioritization)
- Ticket templates and canned responses
- External and internal self-service knowledge base
- Automation capabilities
- Reporting and analytics
- Helpdesk customization (custom fields, roles, and more)
- Asset management
- Automatic ticket deletion & redaction
- Security regulations (session-based security, two-factor authentication, and more)
Pricing
- Mighty: $26/agent/month
- Fantastic: $39/agent/month
- Enterprise: $52/agent/month
- Enterprise Plus: $64/agent/month
Final Words
The evolution of AI helpdesk tools marks a transformative leap forward in how businesses approach customer service. From automating routine inquiries with intelligent chatbots to providing agents with deep insights through sentiment analysis, AI helpdesk solutions are reshaping the landscape of support services.
As we’ve explored various facets and examples of AI helpdesk tools, it’s clear that the integration of AI into customer service is not just a trend but a shift towards more responsive and empathetic customer engagements. Embrace these innovative tools to thrive in a competitive environment by meeting the evolving expectations of your customers!
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